Privacy Policy

1. Introduction

HARD SOFT Y CONSUMIBLES SL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Spanish 5G mobile proxy services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Data Type	Purpose	Legal Basis
Contact Information Name, email, company	Service provision, communication	Contract performance
Payment Information Billing details, payment method	Payment processing, invoicing	Contract performance
Usage Data Service usage, bandwidth consumption	Service optimization, billing	Legitimate interest
Technical Data IP addresses, connection logs	Security, technical support	Legitimate interest
Communication Data Support tickets, emails	Customer support, service improvement	Legitimate interest

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Connection timestamps and duration
• Data usage and bandwidth consumption
• IP addresses (both client and proxy)
• Device and browser information
• Error logs and performance data

3. How We Use Your Information

3.1 Primary Uses

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our proxy services
• Account Management: To manage your account and process payments
• Customer Support: To respond to your inquiries and provide technical support
• Security: To protect our services and prevent abuse
• Legal Compliance: To comply with applicable laws and regulations

3.2 Communications

We may use your contact information to send you:

• Service-related notifications and updates
• Billing and payment confirmations
• Security alerts and important notices
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

5. Data Sharing and Disclosure

5.1 Third-Party Services

We may share your information with trusted third-party service providers:

• Payment Processors: To process payments and manage billing
• Cloud Infrastructure: To host our services and store data securely
• Analytics Providers: To analyze service usage and improve performance
• Support Tools: To provide customer support and communication

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Cooperate with law enforcement investigations

6. Data Security

6.1 Technical Safeguards

• TLS/SSL encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for admin access
• Regular security assessments and penetration testing
• Secure coding practices and vulnerability management

6.2 Organizational Safeguards

• Access controls and principle of least privilege
• Employee training on data protection
• Data processing agreements with third parties
• Incident response and breach notification procedures

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Data Type	Retention Period	Reason
Account Information	Duration of service + 1 year	Customer support, legal compliance
Payment Records	7 years	Tax and accounting requirements
Usage Logs	12 months	Security, troubleshooting
Support Communications	3 years	Service improvement, training
Marketing Data	Until consent withdrawn	Marketing communications

8. Your Rights Under GDPR

As a data subject, you have the following rights:

8.1 Exercising Your Rights

To exercise your rights, contact us at privacy@spain5g.com. We will respond within 30 days and may require identity verification.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do this, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)
• Other appropriate safeguards as approved by supervisory authorities

10. Cookies and Tracking

10.1 Cookie Usage

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage
• Improve our services

10.2 Cookie Types

Cookie Type	Purpose	Duration
Essential	Website functionality, security	Session
Analytics	Usage analysis, performance monitoring	2 years
Preferences	User settings, language preferences	1 year

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected individuals without undue delay
• Provide clear information about the breach and steps taken
• Offer appropriate remediation measures

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-service notifications

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Spain, you can contact:

15. Contact Information